Alto Turo LLC

Privacy Policy

Last updated: [OWNER TO PROVIDE — effective date]

This page is a general draft. Items marked [OWNER TO PROVIDE] need final legal and business details, and the full text should be reviewed by a qualified attorney before you rely on it.

Who we are

This policy explains how Alto Turo LLC ("Alto", "we") handles information when you use our website, Ask Alto, and our concierge services.

Information we may collect

Account information: name, email address, phone number and sign-in details.
Requests and trip information: destinations, dates, number of guests, services requested, preferences, accessibility needs and special notes you share.
Ask Alto conversations: the messages you send and the replies, so we can remember your request and help our team arrange it.
Voice: if you use voice with Ask Alto, your speech is converted to text to answer you. [OWNER TO PROVIDE — whether audio recordings are kept, and for how long]
Payment information: card payments, when offered, are handled by a third-party payment provider. Alto does not store full card numbers.
Partner/provider information: for partners who apply, business details, contact details, vehicles, documents and service areas.
Technical information: basic device, browser and usage data needed to run and protect the site.

How we use information

To understand, plan, arrange and support your requests and trips.
To communicate with you about requests, quotes, confirmations and changes.
To match requests with suitable, reviewed partners.
To keep the service safe, prevent abuse and improve Alto.
To meet legal obligations.

Sharing and service providers

We share only what is needed to deliver your service, for example trip details with the partner performing it. We do not share your personal contact details with partners beyond what the service requires. We use service providers for hosting, email, AI assistance and, when connected, payments. We do not sell your personal information. [OWNER TO PROVIDE — list of key service providers if required]

Security

We use access controls, encrypted connections and restricted staff access to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We keep information for as long as needed to provide services, keep records and meet legal requirements. [OWNER TO PROVIDE — specific retention periods]

Your choices and rights

You can ask to access, correct or delete your information, or opt out of non-essential emails, by contacting us. Depending on where you live (for example, California), you may have additional rights under local law. [OWNER TO PROVIDE — confirm with attorney which laws apply]

Children

Alto accounts are intended for adults. Information about children is collected only when a parent or guardian provides it for a family request.

Changes to this policy

We may update this policy. The "Last updated" date above shows the latest version.

Contact

Alto Turo LLC · Email info@altoturo.com · Office / Landline +1 (505) 302-0103